• Jackie Tolland

    Our CEO Jackie started her journey with Parent Network Scotland in 1994 where she was introduced to the programme working as a Community Development Worker in Drumchapel. As a fully trained facilitator and trainer at PNS she knows the importance of family life and is a firm believer in building strong positive relationships and building confidence and skills for parents no matter what the circumstance are.

    Jackie’s background is in Community Development and she has had the experience of living and working in Glasgow, North of England and London. With experience in facilitation, coaching and training Jackie has used these skills to build positive relationships with both parents in the community and funders.

    Jackie has previously been awarded a Winston Churchill Travelling Fellowship and was also a finalist in the Causeway Awards for Innovative Business Leader.

    Jackie’s passion is reaching out to as many families as possible and helping them build powerful, positive relationships with their children and the community around them. A firm believer in supporting others to reach their potential she has developed a programme at Parent Network Scotland to support this belief. “Parents are our greatest asset and ally when it comes to changing the lives of their children, don’t underestimate the influence they have nor the drive to do so”.


    Follow this thread for Jackie's past and present work...

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    Health and Social Care Alliance Scotland. People at the Centre

  • When Four ACEs Is a Bad Hand

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  • When Four ACEs Is a Bad Hand

    Jackie Tolland and Jonathan Sher

    When playing poker, it is incredible luck to have four aces. However, being dealt four aces in the game of life is very unfortunate for a child.

    ACEs in this case, stands for Adverse Childhood Experiences. These indicators of ‘toxic stress’ range from maltreatment to poverty and from family violence to substance abuse. International research reveals that experiencing four (or more) ACEs dramatically increases the likelihood of bad consequences, including life-long mental and physical health problems.

    Adverse childhood experiences have become important in how professionals and policymakers think, talk and act. For example, The Government’s Programme for Scotland, 2017-18 promises: “We will reduce the impact of adverse childhood experiences suffered by vulnerable young people.”


    Thousands of people viewed and discussed an ACEs-related documentary, ‘Resilience’ during a remarkable 2017 screening/discussion tour throughout Scotland. Other organisations, including Parent Network Scotland, arranged separate viewings and conversations about adverse childhood experiences and ‘toxic stress’. PNS’ screening was for parents, since they’re crucial in making needed attitudinal and behavioural shifts. Parents provided valuable feedback on the impacts of being labelled as a family with ACEs.

    It is indisputably right and necessary to do everything possible to assist children who face or endure serious harm. Responding compassionately, early and effectively to reduce the trauma of multiple ACEs deserves to be a high priority for everyone working with families.


    However, we are concerned that Scotland’s well-intentioned ACEs movement might go ‘pear shaped’. We offer three cautions.


    1. Avoid an inaccurate and unhelpful ‘us’ and ‘them’ mindset. The original ACEs studies were conducted with adults in America’s Kaiser Permanente’s health plan. Their recollections of adverse childhood experiences (i.e. their ACE scores) were analysed alongside the company’s record of their health status/care.

    The people studied were generally at least middle class and well educated. Yet, a surprisingly high proportion of them had multiple ACEs. Low-income Americans were not included because they could not afford this private health care plan.

    Adverse childhood experiences exist in every corner of Scottish society, too. It would be wrong to focus solely on the ‘usual suspects’ – the 20-25% regularly classified as ‘vulnerable’. Scotland has an opportunity, and obligation, to take seriously the adversities being experienced right now by children simply assumed to be fine because of their relatively ‘privileged’ families.

    The ACEs movement could be a unifying force across Scotland – creating common ground between service providers and the people they serve. Perpetuating the ‘us’ and ‘them’ divide will not build the respectful, empathic relationships needed to reduce anyone’s ‘toxic stress’.


    2. Support, rather than ‘blame and shame’, parents. The original research was conducted among adults looking back; not with children and young people currently experiencing adversity. Working well with the parents of the original, adult participants was a non-issue for Kaiser Permanente.

    But, it is front and centre for Scotland today. This offers a brilliant chance to take actions resulting in better lives and life chances for the young. Such actions should also help parents acknowledge, and move toward resolving, the ACEs from their childhoods. That toxic legacy continues to (mis)shape their attitudes and behaviours, as people and as parents.

    Parent Network Scotland operates its peer groups on the ‘airplane oxygen mask’ model; i.e. parents get the ‘oxygen’ they need first, so they can then better assist children. Still, It takes time and compassion to support parents (and practitioners) as they acknowledge and reflect upon their own lived experiences, in order to reach the healthier lives they seek.

    If the longstanding tendency to regard mothers, fathers and carers as the ‘problem’ continues, then we lose the benefits from treating parents as respected partners in overcoming ACEs. It would be a mistake to pour old whines into new bottles.


    3. Give preventing ACEs the same priority as overcoming them. Scotland’s ‘tradition’ is to wait for a crisis before taking meaningful action. As a society, we talk a better prevention game than we play. Keeping adverse childhood experiences from happening in the first place is always the less costly and more effective option. Effective therapeutic responses to harm remain a necessity.


    But, what Scotland needs most is action on ACEs that balances prevention and intervention. That means dealing with the social and economic inequalities that lead to ACEs. It also means engaging and empowering families. The combination of collective and individual action can break the toxic cycle. Let’s help each generation (dealt too many ACEs themselves) deal ever-better hands to the next generation.


    Jackie Tolland is the Glasgow-based Chief Executive of Parent Network Scotland. Dr Jonathan Sher is an Edinburgh-based independent consultant on preconception health, education and care.


    January 2018